Center for Knowledge

To positively impact society, organizations must fully understand the issues, concerns, and questions populations face.

Introduction

At Citibeats, we often attempt to build new classifiers to gain insights from social media posts and provide the best context we can to our users around citizens' needs. For instance, we developed some tools to extract information from those posts: a request detector, gratitude detector, concern detector, human/bot or male/female detectors.